Best After Hours Answering Service and Overflow for Lawyers

Law firms consistently lose cases when phones go unanswered, especially after hours, on weekends, or when the staff is tied up on another call. CaseGen provides a seamless, AI powered after hours and overflow intake solution built specifically for law firms. Our agents handle calls instantly, follow your firm’s exact workflow, and make sure every opportunity is captured and logged accurately.

This option is ideal for firms that want to ease into AI intake without committing to a full migration. Some attorneys are not ready to replace their in house intake person, some are concerned about losing cases, and others simply want to test AI performance before going all in. After hours and overflow is the perfect entry point because it allows the firm to maintain control while protecting revenue.

To learn more about how CaseGen works, you can also visit our main product overview at https://www.casegen.ai or our dedicated intake workflow pages on the site.

Why After Hours and Overflow Intake Matters for Law Firms

Real conversations on legal forums and attorney communities show a clear pattern. Lawyers hate missing calls, and many admit that staffing challenges and busy periods create gaps in coverage.

Common sentiments attorneys share include:

• “We miss calls whenever two people call at the same time.”
• “I do not want to pay staff overtime for a handful of night calls.”
• “We lose cases because nobody wants to answer after hours.”
• “Our intake team is solid, but they cannot cover multiple callers at once.”
• “I want to try AI, but I do not want to risk turning it on full time yet.”

CaseGen solves these issues without disrupting the firm’s existing intake operation. We simply fill the gaps naturally and quietly.

A Safe and Simple On Ramp to AI Intake

Many firms prefer to start small. CaseGen’s after hours and overflow plan offers:

• A safe entry point into AI intake with zero risk
• Full support for keeping your in house staff as primary intake
• Instant coverage whenever the team is busy
• Protection against lost cases during high volume periods
• A chance to validate AI performance before expanding
• Lower cost options because call volume is reduced

This allows a firm to get comfortable, test workflows, and build trust in AI before committing to full adoption.

How CaseGen Handles After Hours and Overflow Calls

CaseGen’s AI agents handle calls 24-7 and plug directly into your existing workflow.

During business hours, overflow mode:

• If intake staff is on another call
• If multiple callers reach the line at the same time
• If your queue reaches capacity

The next call automatically routes to CaseGen.

After hours mode:

When the office closes, CaseGen takes over and handles:

• New client inquiries
• Existing client updates
• Urgent calls
• Spam filtering
• Scheduling
• Practice area based triage

All intake notes, summaries, and action steps are delivered directly into your CRM system or by email or SMS depending on your setup. If you use systems like Clio or Filevine, CaseGen integrates cleanly with them. You can read more about integrations on the CaseGen Integrations page at https://www.casegen.ai.

Practice Areas Supported by CaseGen

CaseGen supports nearly every major practice area, including:

Personal Injury

• Auto accidents
• Truck accidents
• Motorcycle accidents
• Slip and fall
• Premises liability
• Dog bites
• Wrongful death

Family Law

• Divorce
• Child custody
• Child support
• Protective orders
• Spousal support

Criminal Defense

• DUI
• Drug cases
• Domestic violence
• Assault
• Theft and property crimes

Immigration Law

• Visa applications
• Green cards
• Deportation defense
• Citizenship

Employment Law

• Wrongful termination
• Workplace harassment
• Discrimination claims
• Wage and overtime cases

Estate Planning and Probate

• Wills
• Trusts
• Power of attorney
• Probate administration

Bankruptcy

• Chapter 7
• Chapter 13
• Debt related calls

Business Law

• Contracts
• Formation
• Litigation
• Partnership disputes

Mass Tort Intake

• Data collection
• Lead qualification
• Case screening

How to Set Up Conditional Call Forwarding

Use these steps to forward only after hours calls or only overflow calls into CaseGen.

RingCentral Conditional Forwarding

1. Open the RingCentral app
2. Go to Settings, Phone, Call Handling and Forwarding
3. Select Business Hours or After Hours
4. Choose Forward to Another Number
5. Enter your CaseGen forwarding number
6. Enable Ring if Busy or Ring if Unanswered

Vonage Conditional Forwarding

1. Log in to the Vonage Business portal
2. Go to Phone System, Extensions
3. Select the extension you want to forward
4. Under Call Routing, turn on Call Forwarding
5. Select If Busy, No Answer, or After Hours
6. Enter the CaseGen number and save

Aircall Conditional Forwarding

1. Open Aircall, then Numbers, and choose your main line
2. Go to Business Hours
3. Turn on After Hours Forwarding or Forward When Agents are Busy
4. Enter your CaseGen forwarding number
5. Save changes

If needed, the CaseGen onboarding team can guide you through this entire setup.