Introducing New Features: Live Call Transcript + Real Time Call Intercept

Summary:
With Live Call Transcription + Intercept, you can monitor calls in real time, read every word as it happens, and step in instantly when needed. It gives your firm total visibility and control over every intake — ensuring no lead is ever lost.

We’ve launched one of our most requested features: Live Call Transcription + Live Call Intercept.

This new update lets you see calls as they happen and — when needed — step in instantly to ensure no lead is ever lost.

Why You’ll Love It

• Real-time visibility: Watch a live transcription of every call.

• Seamless oversight: Instantly know how intakes are being handled.

• Full control: Interrupt high value cases any and transfer it to the right person in seconds.

• Better outcomes: Capture more leads and maintain consistent call quality.

How Live Call Transcription + Intercept Works

1. Call in progress

   • When a new call comes in, click “In Progress” from your dashboard.

     
     

   

   
   

2. Watch live transcription

   • You’ll see a real-time transcript appear, word-for-word as the conversation unfolds.

     
     

3. Interrupt & Transfer

   • A button will appear that says “Interrupt & Transfer.”

   • Select a number from your firm’s directory and instantly take control of the call.

     
     

   

Getting Started

For Current Clients

To enable Live Call Transcription + Intercept in your dashboard, please email us at:
📩 support@casegen.ai

For New Clients

Interested in seeing how this works for your firm?
👉 Book a call with our founders and we’ll walk you through it.

Designed for Law Firms

This feature was built with law firms in mind. Whether you want to:

• Review call quality in real time

• Train new intake staff

• Or step in when a high-value lead calls

You now have the transparency and control you’ve been asking for!