The Real Implications, Pros and Cons, and Why Conversation Design Matters More Than Disclosure One of the most common questions law firms ask when considering AI voice agents is deceptively simple: should I tell my customers they are speaking to an AI, or should I let...
SummaryCase management software for law firms has evolved from a helpful back-office file cabinet into the mission-critical cloud hub that drives every modern practice. In 2025 the market is dominated by seven providers; Clio, MyCase, PracticePanther, Smokeball,...
What is an Answering Service for Law Firms and Why Do I need One? An answering service for law firms is a specialized, always-on call-handling solution that greets potential clients, gathers key case details, and routes urgent matters to attorneys when office staff...
Summary:Law firms on Reddit and across the industry are rethinking how they handle inbound calls. Between expensive human receptionist services like Ruby and Smith.ai, and frustrating per-minute pricing that rewards longer calls, attorneys are questioning whether...
Summary:With Live Call Transcription + Intercept, you can monitor calls in real time, read every word as it happens, and step in instantly when needed. It gives your firm total visibility and control over every intake — ensuring no lead is ever lost.We’ve launched one...
Why Law Firms Are Turning to AI for Client Intake For most law firms, the client journey begins with a phone call. A potential client may be anxious, overwhelmed, and looking for immediate guidance. If that call goes to voicemail, or is mishandled by staff already...
Most hang-ups aren’t your clients at all. They’re spam, spoofed local numbers, or misdials that never intended to speak with you - part of a broader erosion of trust in the voice channel. Hiya’s 2024 State of the Call found that 28% of unknown calls were flagged as...
Why Large Law Firms and Lead Gen Companies Need Dedicated Intake Management Solutions If you are doing lead generation for law firms, you know as well as we do that the more quality the lead, the more successful the attorney, your client, and the better retention for...
For law firms, the first impression often happens over the phone. Whether it’s a new client calling after seeing your latest ad or an existing client needing an urgent update, every call is a chance to build trust or lose it. That’s why it’s essential to have the...
CaseGen sets a new engineering benchmark for law firms adopting AI voice agents. We run concurrent call testing and regression testing as a standard simulating thousands of simultaneous calls and replaying past real-world scenarios after every update. This ensures...
I’m impressed with how CaseGen completely handles the intake, gathering the essential information I need to assess the case. I can see this becoming a standard for law practices!
Sasha Skaff
CZ Law
I was blown away. I really was blown away by how advanced CaseGen is.
Micheal B.
Attorney at Law
I used CaseGen and was very impressed! It was so easy to use and easy to follow. The questions were clear and direct, and the process of providing information was succinct, stress-free, and efficient.
Jared Ensign, Esq
Champion Law Firm
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