Legal AI answering service for law firms & attorneys

CaseGen’s AI-powered legal answering service manages calls 24/7, qualifies new leads, schedules consultations, and captures case details so your firm can focus on winning cases, not chasing calls.

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Legal AI answering service for law firms & attorneys

CaseGen’s AI-powered legal answering service manages calls 24/7, qualifies new leads, schedules consultations, and captures case details so your firm can focus on winning cases, not chasing calls.

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Stop Missing Calls and Start Signing More Cases

Every day, traditional answering service companies fail law firms by missing calls, misrouting leads, or providing inconsistent representation of your brand. In an industry where every call matters, a missed call can mean losing a valuable case. A Clio survey even found that nearly 50% of calls to law firms go unanswered, a staggering statistic when client patience is at an all‑time low.

Legal intake doesn’t start at 8 a.m. and stop after 5 p.m., and neither should your responsiveness. With rising client expectations, fierce competition, and the growing complexity of legal operations, traditional receptionist models are falling behind. That’s where AI comes in.

An AI answering service for lawyers allows firms to handle every call with accuracy, professionalism, and speed, 24/7. CaseGen’s voice agents are trained in legal intake, qualified to ask attorney-level questions, and available anytime, helping firms grow without adding staff or sacrificing client care.

Why Standard Answering Services Fall Short

Most answering services rely on human operators with limited coverage and training. This leads to missed calls, long hold times, and inaccurate information passed to your attorneys. When potential clients call, they expect professional handling and quick responses, not voicemail or an inconsistent script.

Learn more about how missed calls impact law firm growth →

What Is an AI Answering Service for Law Firms?

An AI answering service for law firms uses artificial intelligence to answer inbound calls, engage with callers in natural conversation, and collect essential information for your team. Unlike general AI tools or virtual assistants, CaseGen is purpose-built for law firms, with intake scripts designed around your legal practice areas.

Here’s what sets us apart:

· Voice agents that sound human and professional.

· Legal-specific scripts and qualification questions.

· Smart call routing for urgent or high-value leads.

· Seamless integration with CRM and intake platforms.

· 24/7/365 availability with no downtime.

AI voice agents like Justina, Justin, and Maya act as an always-on intake team, managing new leads, checking on client treatment progress, and following up on incomplete cases.

With CaseGen, no lead gets lost in voicemail or buried in email.

CaseGen’s AI Receptionist Mode

CaseGen’s AI-powered answering service was designed specifically for law firms. Our AI receptionists greet callers with the same warmth and professionalism as an in‑house team, but with the added benefit of being available 24/7. There are no breaks, no downtime, and no missed calls ever.

We do more than answer phones. CaseGen completes full legal intakes, qualifies leads, schedules consultations, and can transfer calls directly to attorneys when needed. Whether you want full-time AI coverage or overflow support, we customize the service to your firm’s workflow and brand voice.

See how our AI intake system works →

AI vs Traditional Legal Answering: Key Differences

When comparing AI law firm call handling with traditional models like call centers or live receptionists, the differences quickly become clear. Traditional services rely on people, and people, while helpful, come with limitations: availability, training, turnover, and cost.

AI, on the other hand, delivers instant, consistent, and scalable support, including:

Feature	Traditional Answering	CaseGen AI Answering
Availability	Business hours or limited 24/7	24/7/365 with no interruption
Legal-specific scripting	Varies by provider	Built-in legal logic
Lead qualification depth	Basic	Attorney-level intake
Follow-up capabilities	Manual	Automated & persistent
Scalability	Limited by staffing	Unlimited
Cost	Per-minute or staffing-based	Transparent monthly pricing

With AI call handling for law firms, you don’t have to choose between cost and quality. CaseGen offers both, and does it with zero hold times, no dropped calls, and no missed opportunities.

Increase Client Conversions by Answering Every Call

Imagine converting five additional cases each month simply by ensuring no call goes unanswered. For many law firms, that means tens of thousands in additional revenue, without adding extra staff.

Request a demo of CaseGen’s answering service →

Hire Justina

Using CaseGen’s AI Answering Service Is Like Adding Three Full-Time Intake Staff to Your Firm

CaseGen’s AI answering service, manages incoming calls, gathers intake information, and routes calls when needed. Because she operates around the clock and handles multiple conversations at once, she provides the equivalent output of several staff members without requiring additional hiring.

Consistent

Provides consistent, high‑quality intake 24/7 — with no sick days, breaks, or missed calls.

Responsive

Responds immediately, routes high‑value leads to your team, and completes full intake details without delay.

Empathetic

Built from thousands of real law firm calls to ensure every response feels human, empathetic, and professional.

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Family Law

CaseGen’s AI answering service can also run conflict checks to screen new family law leads before intake.

A businesswoman sitting at her desk, smiling and looking at the camera.

Employment Law

CaseGen’s AI answering service answers calls 24/7 and collects key details on workplace disputes or wrongful termination cases so nothing is missed.

Immigration Law

CaseGen’s AI answering service provides round the clock bilingual support, capturing intake details to help keep immigration cases moving smoothly.

CaseGen Handles All Document Follow‑Ups on Autopilot

Personal Injury: Collects Critical Case Evidence

or personal injury attorneys, Justin extends our AI answering service by sending secure links for clients to upload accident photos, police reports, and medical records. This ensures you receive critical case details immediately, improving case preparation and reducing delays.

Immigration: Instant Retainer Payments

Immigration clients often need to act fast. CaseGen’s answering service follows up with automated payment links right after intake, making it simple for clients to retain your services and start their case without waiting on manual follow‑ups.

Family Law: Simplifies Consultation Retainers

In family law, Justin combines with our AI answering service to follow up with consultation retainer links, making it easy for clients to confirm and pay for their appointments. This reduces no‑shows and ensures smoother onboarding.

Criminal Defense: Captures Intake Details

For criminal defense, Justin works alongside the answering service to send intake links that gather vital case information upfront. Attorneys get the facts they need before consultations, saving time and improving client readiness.

Request a demo of CaseGen’s answering service today →

Benefits of AI Voice Agents for Attorneys

The real power of CaseGen lies in its AI voice agents for law firms. These intelligent agents aren’t just call screeners; they’re proactive legal assistants that help move every case forward.

Key benefits include:

· Instant response to every caller, day or night.

· Detailed intake collection, including accident details, injuries, provider info, and more.

· Real-time notifications for qualified leads and urgent cases.

· Automated client communication, including text follow-ups and photo/document uploads.

· Treatment progress tracking, so your team stays up to date.

Instead of wasting time calling back incomplete leads or following up manually, your AI intake team does the work for you. That frees up your attorneys and staff to focus on what matters: serving clients and building strong cases.

Whether you’re a solo practitioner or a firm with multiple locations, an AI answering service lawyers rely on can improve every part of your intake process.

Always on Autopilot, Always Branded

Every follow‑up is fully automated yet personalized to your firm’s brand. From document requests to payment reminders, Justin keeps the client journey moving 24/7, extending the value of your answering service far beyond the first call.

How AI Answering Integrates with Law Firm CRMs

One of the key advantages of CaseGen is its ability to integrate directly into your workflow. We designed our platform to connect with popular legal CRMs, case management software, and communication systems, making the transition seamless.

With CaseGen’s integrations, you can:

· Automatically populate client profiles with intake data.

· Sync call summaries, transcripts, and follow-ups in real time.

· Track case progress and communication history.

· Route leads to the appropriate attorney or intake team instantly.

· Access call analytics and lead metrics from a central dashboard.

With this level of integration, AI law firm call handling isn’t an add-on service. It becomes a natural extension of your operations. Everything is synced, searchable, and trackable. You stay in control, with better visibility into how calls are handled and which leads convert.

Personal Injury Law

CaseGen’s AI answering service captures accident details, qualifies leads, and schedules consultations 24/7 so no potential case is missed.

Criminal Law

CaseGen’s AI answering service handles urgent calls at any hour, gathering critical intake details so attorneys can respond immediately

Other Types of Law

CaseGen’s AI answering service adapts to virtually any practice area, from bankruptcy to estate planning, providing 24/7 call handling, detailed intake, and seamless lead follow‑up tailored to your firm’s needs.

Personal Injury Law

CaseGen’s AI answering service captures accident details, qualifies leads, and schedules consultations 24/7 so no potential case is missed.

Criminal Law

CaseGen’s AI answering service handles urgent calls at any hour, gathering critical intake details so attorneys can respond immediately

Other Types of Law

Hire Justina

Using CaseGen’s AI Answering Service Is Like Adding Three Full-Time Intake Staff to Your Firm

Consistent

Provides consistent, high‑quality intake 24/7 — with no sick days, breaks, or missed calls.

Responsive

Responds immediately, routes high‑value leads to your team, and completes full intake details without delay.

Empathetic

Built from thousands of real law firm calls to ensure every response feels human, empathetic, and professional.

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Beyond an Answering Service 24/7 AI intake that never misses a lead.

CaseGen is more than an answering service, she’s an AI intake specialist trained on thousands of real law firm calls. CaseGen captures full case details, provides real‑time call transfers, and sends instant text notifications when high‑value cases come in all while working 24/7 without breaks.

Answer & Qualify New Calls

Whether it’s a new lead, an existing client, or a third party, Justina handles the call, routes it to the right place, and responds automatically, around the clock.

Answer & Qualify New Calls

Whether it’s a new lead, an existing client, or a third party, Justina handles the call, routes it to the right place, and responds automatically, around the clock.

Collects Complete Intake Info

CaseGen walks callers through intake, gathers key case details, and documents everything — no staff required.

Collects Complete Intake Info

CaseGen walks callers through intake, gathers key case details, and documents everything — no staff required.

Alert the Attorney in Real-Time

Alerts your team instantly day or night when a new or urgent case comes in, so no valuable opportunity is ever missed.

Alert the Attorney in Real-Time

Alerts your team instantly day or night when a new or urgent case comes in, so no valuable opportunity is ever missed.

Get Started

Get Started!

Ready to stop missing calls and streamline your intake? CaseGen’s AI answering service runs 24/7, qualifies leads, follows up, and keeps cases moving so your team can focus on winning.

Cost-Effective AI Receptionist Solutions for Law Firms

Hiring and training in-house receptionists is costly. Traditional answering services charge by the minute or by call volume. And missed calls? Those cost you clients.

CaseGen offers truly cost-effective AI receptionist solutions for lawyers by eliminating staffing costs and improving lead quality. You’ll never worry about call overflow, holiday coverage, or burned-out intake staff again.

Cost-effective advantages include:

· Flat monthly pricing, which means no surprise bills or minute tracking.

· High ROI by capturing more qualified cases.

· Fewer lost leads through persistent follow-up automation.

· 24/7 coverage without overtime or shift differentials.

· Scale-ready for firms launching marketing campaigns or expanding locations.

With CaseGen, your investment goes toward growth, not overhead. You get a full-time intake team that works every hour of every day, fully trained and never needing vacation.

Traditional Answering Services Are Holding You Back

If you’re a law firm still relying on a traditional answering service, you’re missing opportunities. Clients today expect immediate answers, not missed calls or delayed follow‑ups. Every call matters, and firms using AI are already setting themselves apart.

CaseGen’s AI answering service works 24/7, guiding callers through full intake, sending real‑time notifications, and following up automatically. Whether you’re a solo attorney or a large firm with multiple offices, we offer plans that fit your practice and scale as you grow. Your employees and clients also expect you to evolve, adopting AI positions your firm as modern, responsive, and built for the way people communicate today.

Book your free demo now →

CaseGen’s AI legal answering service works 24/7, guiding callers through full intake, sending real‑time notifications, and following up automatically. Whether you’re a solo attorney or a large firm with multiple offices, we offer plans that fit your practice and scale as you grow. Your employees and clients also expect you to evolve, adopting AI positions your firm as modern, responsive, and built for the way people communicate today.

Testimonials

Success Stories

I’m impressed with how CaseGen completely handles the intake, gathering the essential information I need to assess the case. I can see this becoming a standard for law practices!

Sasha Skaff

CZ Law

I was blown away. I really was blown away by how advanced CaseGen is.

Micheal B.

Attorney at Law

I used CaseGen and was very impressed! It was so easy to use and easy to follow. The questions were clear and direct, and the process of providing information was succinct, stress-free, and efficient.

Jared Ensign, Esq

Champion Law Firm

Testimonials

Success Stories

I’m impressed with how CaseGen completely handles the intake, gathering the essential information I need to assess the case. I can see this becoming a standard for law practices!

Sasha Skaff

CZ Law

I was blown away. I really was blown away by how advanced CaseGen is.

Micheal B.

Attorney at Law

Jared Ensign, Esq

Champion Law Firm

Testimonials

Success Stories

I’m impressed with how CaseGen completely handles the intake, gathering the essential information I need to assess the case. I can see this becoming a standard for law practices!

Sasha Skaff

CZ Law

I was blown away. I really was blown away by how advanced CaseGen is.

Micheal B.

Attorney at Law

Jared Ensign, Esq

Champion Law Firm

FAQ's

Frequently Asked Questions

Available 24/7 and built to sound human, they qualify leads, follow up with prospects, check in on medical treatment, and keep cases moving, so your team can focus on winning.Available 24/7 and built to sound human, they qualify leads, follow up with prospects, check in on medical treatment, and keep cases moving, so your team can focus on winning.

How much can AI-powered answering services improve client conversion rates for law firms?

AI-powered answering services can significantly improve client conversion rates for law firms by ensuring every call is answered, intake is completed consistently, and follow-up happens automatically. Studies like Clio’s Legal Trends Report show nearly 50% of calls to law firms go unanswered meaning half of potential clients never connect. By eliminating missed calls and responding in real time, AI helps convert leads that would otherwise be lost. Firms using AI answering services often see meaningful improvements because prospects are far more likely to hire the first firm that answers and provides next steps. Consistent intake quality also plays a role, as AI ensures every lead is qualified the same way and critical details are never missed. While exact numbers vary by practice area, many firms report double‑digit increases in signed cases after replacing traditional answering services or voicemail with AI.

Which features matter most when selecting an AI answering service for your law firm?

When selecting an AI answering service for your law firm, it’s critical to focus on features that directly impact client experience and conversion rates. A strong law firm answering service should provide 24/7 availability, respond to calls instantly, and capture full intake details without missing important information. Real‑time call transfers and immediate text or email notifications help ensure high‑value leads reach your team quickly, while automated follow‑ups keep prospects engaged without extra staff effort. Equally important is how the AI sounds, it should emulate a professional receptionist, speak naturally, and reflect the tone of your firm. Integration with your existing case management or CRM system can also reduce friction and streamline workflows. CaseGen was designed specifically as an AI answering service for law firms, combining these features into one platform. Built from thousands of real legal intakes, it delivers the accuracy, empathy, and reliability attorneys need to stay competitive while improving client conversions.

In what ways do AI answering services differ from traditional receptionists when managing legal calls?

AI answering services differ from traditional receptionists in several key ways when it comes to managing legal calls. A traditional receptionist is limited by office hours, availability, and human error, which often leads to missed calls or incomplete intakes. By contrast, an AI answering service operates 24/7, answering every call instantly, gathering full intake details, and transferring urgent matters to attorneys in real time. Another major difference is consistency. Traditional receptionists may vary in tone or forget critical questions, while AI answering services follow a structured intake process tailored to each law firm’s practice areas. This ensures every lead is handled professionally and no information is overlooked. CaseGen’s AI answering service goes even further by learning from thousands of real legal intakes, allowing it to sound natural and empathetic while maintaining the accuracy attorneys need. The result is a more reliable, always‑on solution that improves client experience and helps firms convert more calls into signed cases.

How do the costs of AI virtual receptionists compare to hiring human staff for law firms?

The cost of an AI virtual receptionist is significantly lower than hiring human staff or using a traditional answering service for a law firm. In‑house receptionists require salaries, benefits, training, and overhead that can easily reach thousands of dollars per month. Traditional answering services often charge by the minute, which means they’re incentivized to keep callers on the line longer driving up costs without necessarily improving client experience. In contrast, an AI answering service operates 24/7 at a predictable cost and can handle multiple calls at once. It captures full intake details, transfers urgent calls in real time, and follows up automatically, eliminating the expense of missed calls or inconsistent intake. CaseGen’s AI answering service is built specifically for law firms, offering always‑on call handling and intake without the payroll burden or unpredictable per‑minute fees of older solutions. Whether you’re a solo attorney or a multi‑office firm, it scales with your needs while controlling costs.

In what ways can AI answering services improve your firm’s operations and follow‑up process?

AI answering services improve a law firm’s operations and follow‑up process by streamlining how calls are answered, information is gathered, and leads are nurtured. Unlike traditional answering services that only take messages, AI can handle full legal intake, qualify leads instantly, and send real‑time notifications to attorneys. This eliminates bottlenecks, reduces missed opportunities, and ensures that every call is documented accurately. Follow‑up is another area where AI creates a major advantage. Instead of relying on staff to manually chase documents or payments, AI answering services like CaseGen send automated text and email reminders for things like accident photos, medical updates, or retainer payments. This keeps cases moving forward without extra workload on the legal team. By combining 24/7 coverage, consistent intake, and automated follow‑ups, AI answering services help firms convert more leads, respond faster to clients, and operate more efficiently, all while freeing attorneys and staff to focus on actual case work.