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FAQ's About Maya
What exactly does Maya do for our firm?
Maya acts as your 24/7 medical coordinator. She follows up with clients post-intake, confirms appointments, gathers treatment updates, and notifies your team about any changes — all without human oversight.
Can Maya handle communication with both clients and medical providers?
Yes. Maya is trained to speak with both clients and providers to confirm treatment schedules, update case records, and ensure nothing falls through the cracks during the care phase of a case.
How does Maya notify our firm about updates?
Maya can send real-time alerts via email, SMS, or integrate with your CRM to log updates — whether it’s a missed appointment, completed treatment, or provider change. You’ll always be in the loop.
How does Maya improve our case outcomes?
By keeping treatment on track and ensuring documentation is up to date, Maya helps reduce case delays, supports stronger demand packages, and increases the value of each claim — while freeing your team to focus on high-level work.




