24/7 Legal Answering Service for Law Firms

What Is a Legal Answering Service?

A legal answering service manages inbound calls, live chat, and client communications on behalf of law firms. Unlike generic answering services, legal-specific services understand attorney-client privilege, conflict checks, statute of limitations urgency, and practice area nuances.

CaseGen is a specialized answering service built exclusively for law firms.** Our service handles new client intake, existing client calls, after-hours coverage, appointment scheduling, and follow-up communications, delivering the same high-quality experience whether it’s 2 PM or 2 AM.

Here’s what makes CaseGen different from traditional answering
services:

• 24/7/365 availability** with zero downtime, holidays, or sick days
• Legal-specific intake scripts** customized for your practice areas
• Instant lead qualification** using attorney-level questions
• Smart call routing** for urgent or high-value cases
• Seamless CRM integration** with automatic data sync
• Consistent quality** on every single call with no training turnover

Unlike services that charge by the minute or require minimum monthly call volumes, CaseGen provides transparent pricing and unlimited scalability. Whether you’re a solo practitioner or a multi-location firm, you get the same professional service without the overhead of hiring in-house staff.

With CaseGen, no lead gets lost in voicemail, no client goes to a competitor, and no opportunity falls through the cracks.

Why Law Firms Choose Professional Answering Services

The legal industry is uniquely demanding when it comes to client communication. Potential clients expect immediate responses, existing clients need reliable access, and every missed call could mean a case walking out the door.

The reality of modern law firm operations:

• 42% of calls to law firms go unanswered (Clio Legal Trends Report)
• 67% of potential clients will call a competitor if you don’t answer
• The average law firm loses $50,000+ annually from missed intake calls
• After-hours and weekend calls represent 35% of new client
  opportunities

A dedicated legal answering service solves these problems by:

Capturing Every Lead: No more missed calls during lunch, court appearances, client meetings, or after-hours. Every caller gets a professional response immediately.

Maintaining Professional Image: Clients judge your firm within the first 30 seconds of contact. Professional call handling builds trust and credibility from the first interaction.

Qualifying Leads Efficiently: Not every caller is a qualified case. Answering services screen leads, collect essential information, and route high-value prospects to your team while filtering out time-wasters.

Reducing Staff Burden: Your attorneys and paralegals shouldn’t spend billable hours answering phones. Outsourcing call management frees your team to focus on case work.

Scaling Without Hiring: As your firm grows, your call volume grows. Answering services scale instantly without the cost, training, and overhead of hiring multiple receptionists.

Providing After-Hours Coverage: Legal emergencies don’t respect business hours. Weekend and evening coverage ensures you never miss urgent matters or time-sensitive cases.

How CaseGen’s Answering Service Works

Getting started with CaseGen is simple, and the service runs seamlessly in the background once configured.

Step 1: Custom Setup (24-48 hours)

We build your custom intake script based on your practice areas, qualifying questions, and firm preferences. You review and approve before going live.

Step 2: Forward Your Number

Forward your main line, set up call overflow, or give us a dedicated intake number. We integrate with your existing phone system without changing your infrastructure.

Step 3: Calls Start Flowing

Every call is answered within seconds. Our system greets callers professionally using your firm name, completes full intake, and routes calls according to your rules.

Step 4: Real-Time Notifications

High-value or urgent calls trigger instant notifications to your team via text, email, or direct transfer. You decide which cases need immediate attention.

Step 5: Automatic CRM Sync

All intake data, call recordings, and transcripts sync directly to your case management system (Clio, MyCase, Filevine, Lawmatics, etc.) for seamless workflow.

Step 6: Automated Follow-Up

Our system sends text reminders for appointments, requests accident photos or medical records, and follows up with leads who need more time, all without staff involvement.

Complete Legal Intake That Converts More Cases

Most answering services just take messages. CaseGen conducts full legal intake that qualifies leads and collects every detail your attorneys need to evaluate cases.

For Personal Injury Cases, we collect:

• Accident date, location, and circumstances
• Injury details and current medical treatment status
• Insurance information and coverage limits
• Police report and witness information
  Opposing party details
• Prior attorney representation
  Statute of limitations timeline

For Family Law Cases, we collect:

• Type of matter (divorce, custody, support, etc.)
• Marriage details and timeline
  Children involved (ages, custody arrangements)
• Asset and property information
  Conflict check information
• Urgency and court dates
  Financial ability to retain counsel

For Criminal Defense Cases, we collect:

• Charges and arrest details
• Court dates and bail status
• Prior criminal history
• Evidence and witness information
• Law enforcement contact
• Urgency level for attorney response

For every practice area, we customize intake to match your firm’s requirements.

CaseGen vs Traditional Legal Answering Services

Feature	Traditional Legal Answering Services(LEX, Ruby, Smith.ai)	CaseGen Answering Service
Availability	Business hours or limited 24/7 coverage, often using overseas staff	True 24/7/365 availability with no holidays or downtime
Response Time	30–60 seconds on average; longer during peak hours	Instant answer on every call with zero hold time
Consistency	Varies by operator, shift, and training level	Identical professional quality on every call
Legal Scripting	Generic scripts adapted for legal use	Built exclusively for legal intake, customized per firm
Qualification Depth	Basic screening questions	Attorney-level intake with practice-specific logic
Follow-Up	Manual follow-up requiring staff involvement	Automatic text and email sequences with no staff effort
CRM Integration	Manual entry or limited/basic syncing	Real-time sync with all major legal CRMs
Scalability	Limited by staffing capacity	Unlimited — handles 1 or 1,000 calls with the same quality
Pricing Model	Per-minute billing or tiered call packages	Transparent monthly pricing with no per-call fees
Training & Turnover	Ongoing retraining due to staff turnover	Zero training required with a consistent knowledge base
Bilingual Support	Dependent on available bilingual staff	Full multilingual support in 15+ languages
Call Recording	Often an added cost	Included, with full call transcripts
Intake Completion Rate	40–60% (operator-dependent)	95%+ intake completion rate

Seamless Integration With Your Law Firm Technology

CaseGen connects directly with the tools you already use, eliminating double-entry and keeping your workflow smooth.

Supported Integrations:

• Case Management: Clio, MyCase, Filevine, PracticePanther, Smokeball
• Legal CRM: Lawmatics, LawRuler, Lead Docket
• Scheduling: Calendly, Acuity Scheduling, Google Calendar
• Communication: Twilio, RingCentral, 8×8
• Automation: Zapier, Make (connect to 1,000+ apps)
• Spreadsheets: Google Sheets, Excel (for custom tracking)

What Integration Means for Your Firm:

• Intake data populates automatically in your case management system
• Call summaries and recordings attach to client records
• Appointment bookings sync to your calendar in real-time
• Lead scoring and routing happens instantly
• Follow-up workflows trigger without manual input
• Analytics track conversion rates and lead sources

Unlike traditional answering services that require staff to manually enter information, CaseGen creates seamless data flow from first call to signed retainer.

Pricing That Makes Sense for Law Firms

Traditional answering services charge $1.25-3.50 per minute, which sounds reasonable until you realize a 10-minute intake call costs $12.50 35.00. A firm taking 200 calls per month can easily spend $4,000-7,000.

CaseGen’s pricing is transparent and predictable:

Instead of per-minute billing that incentivizes longer calls, we charge a flat monthly rate based on your call volume and service level. Most firms save 40-60% compared to traditional answering services while getting superior intake quality.

Contact us for custom pricing based on your firm’s needs. We’ll analyze your current call volume, practice areas, and growth goals to recommend the right plan.

What’s Included in Every Plan:

• Unlimited intake calls (within your tier)
• 24/7/365 coverage with no extra charges for weekends or holidays
  Custom intake scripts for your practice areas
• Real-time notifications and call transfers
• Full CRM integration
• Call recordings and transcripts
• Bilingual support
• Automated follow-up campaigns
• Dedicated account management
• No setup fees or long-term contracts

Specialized Answering Service by Practice Area

Personal Injury Law

CaseGen’s intake service captures complete accident details, qualifies cases based on liability and damages, schedules consultations within hours, and follows up on medical treatment to keep cases moving forward. We understand statute of limitations urgency and route high-value motor vehicle accidents, premises liability, and medical malpractice calls for immediate attorney review.

Family Law

Our service handles sensitive family law matters with empathy and professionalism. We conduct conflict checks before intake, gather comprehensive information on divorce, custody, support, and domestic violence cases, and schedule consultations while respecting confidentiality. We understand the urgency of restraining orders and emergency custody matters.

Criminal Defense

Time matters in criminal cases. CaseGen provides 24/7 availability for arrest situations, collects critical information on charges and court dates, determines bail and release status, and connects defendants with attorneys immediately. We handle DUI, drug offenses, assault, theft, and serious felony intakes with appropriate urgency.

Immigration Law

Our multilingual answering service supports immigration law firms with intake in 15+ languages. We understand visa categories, deportation urgency, asylum timelines, and family-based petitions. Calls are handled with cultural sensitivity and routed based on case type and urgency.

Employment Law

We conduct detailed intake for workplace discrimination, wrongful termination, wage and hour disputes, harassment claims, and retaliation cases. Our service collects employment history, incident timelines, documentation, and determines statute of limitations urgency for prompt attorney review.

Estate Planning

CaseGen handles estate planning inquiries with professionalism, collecting information on assets, family structure, existing wills or trusts, and client goals. We schedule consultations and coordinate document preparation timelines.

Other Practice Areas

Our answering service adapts to virtually any legal practice area, from bankruptcy to business litigation, real estate to intellectual property. We customize intake workflows, qualifying questions, and routing logic to match your firm’s specific needs.

Multilingual Answering Service for Diverse Communities

Legal issues don’t discriminate by language, and neither should your client intake. CaseGen provides professional answering service in 15+ languages, ensuring no potential client is turned away due to language barriers.

 

How Multilingual Service Works:

Our system detects the caller’s language preference and conducts the entire intake in their native language. All information is translated and delivered to your team in English, with original language recordings available for review.

This capability is especially valuable for:

• Immigration law firms serving diverse immigrant communities
• Personal injury firms in multilingual metropolitan areas
• Family law practices serving non
• English speaking populations
• Employment law firms handling workplace discrimination cases

After-Hours Answering Service: Never Miss Another Call

35% of new client calls come outside traditional business hours, evenings, weekends, and holidays. While your competitors send these calls to voicemail, CaseGen captures every opportunity.

After-Hours Coverage Includes:

• Weekend and holiday availability (no extra charges)
• Late-night emergency intake for criminal defense and family law
• Early morning calls before your office opens
• Lunch hour and meeting coverage
• Overflow support during peak call times

Intelligent After-Hours Routing:

You decide which calls require immediate attorney notification (arrests, restraining orders, emergencies) and which can wait until business hours. Our system applies your rules automatically, so you’re only contacted when necessary.

Results Our Clients See:

• 30-40% increase in signed cases from after-hours coverage
• Higher case values (weekend calls often involve urgent, serious
  matters)
• Competitive advantage over firms using voicemail
• Better client satisfaction scores

Why CaseGen Outperforms Traditional Answering Services

Consistent Quality on Every Call

Traditional services struggle with staff turnover, training gaps, and varying operator skill levels. One caller gets excellent service, the next gets rushed through. CaseGen delivers identical professional quality on every single call, whether it’s call #1 or call #10,000.

Complete Intake, Not Just Message-Taking

Most answering services take basic information and leave your staff to do follow-up. CaseGen conducts attorney-level intake, collects all necessary details, and delivers qualified leads ready for evaluation.

Instant Response, Zero Hold Times

With traditional services, callers wait 30-90 seconds on average during busy periods. CaseGen answers instantly, every time. Speed matters, studies show 78% of callers hire the first firm that answers.

Predictable Costs, No Per-Minute Games

Per-minute billing creates perverse incentives for answering services to keep callers on the line longer. Our flat-rate pricing aligns our success with yours: efficient, effective intake that converts leads.

True 24/7 Coverage Without Compromise

Many “24/7” services route after-hours calls to overseas centers with different quality standards. CaseGen maintains the same professional service level at 3 AM as at 3 PM.

Scales Instantly With Your Growth

Traditional services require advance notice to handle call volume spikes and often cap monthly call limits. CaseGen handles 10 calls or 10,000 with the same performance.

Built Exclusively for Law Firms

Generic answering services serve every industry from plumbing to medical. CaseGen was built from the ground up for legal intake, with 15 years of legal marketing expertise informing every feature.

Real Results From Law Firms Using CaseGen

“CaseGen completely handles our intake, gathering everything I need to assess the case. I can see this becoming the standard for law practices.”
— Sasha Skaff, CZ Law

“I was blown away by how advanced CaseGen is. The questions were clear and direct, and the process was efficient and stress-free.”
— Jared Ensign, Esq., Champion Law Firm

“We’ve seen a 40% increase in signed cases since switching to CaseGen. The after-hours coverage alone paid for itself in the first month.”
— Michael B., Personal Injury Attorney

Measurable Impact:

• Average 35% increase in lead-to-client conversion rate
• 95%+ intake completion rate (vs. 40-60% industry standard)
• 40-60% cost savings vs. traditional answering services
• 24-48 hour setup time (vs. weeks with traditional services)

Get Started With CaseGen’s Legal Answering Service

Stop losing cases to missed calls and slow response times. CaseGen’s professional answering service ensures every call is answered, every lead is qualified, and every opportunity is captured—24/7/365.

Why Law Firms Choose CaseGen:

• Instant response on every call with zero hold times
• Complete legal intake, not just message-taking
• 40-60% cost savings vs. traditional services
• True 24/7 coverage with consistent quality
• Seamless integration with your existing systems
• 24-48 hour setup, no long-term contracts

Ready to stop missing calls?

Book a free consultation with our team to discuss your firm’s needs and see CaseGen in action.