Backed by MAF Legal
AI Answering Service for Family Law Lawyers
CaseGen answers every call with care, screens for divorce, custody, and emergencies, and flags urgent issues instantly so you never miss a critical case.
Overview
Family law clients are often in crisis. Whether it’s a divorce, custody battle, or restraining order, these calls can’t afford to be missed — and must be handled with care.
Who This Is For
Divorce and custody attorneys
Family law firms with overbooked front desks
Solo practitioners needing consistent support
Legal ops teams handling intake overflow
What CaseGen AI Does for Family Law Firms
Answers all calls, anytime
AI picks up instantly — no voicemail, no wait.Screens for family law scenarios
Divorce filings or consultations
Custody disputes or visitation modification
Domestic violence and TROs
Support orders or parental alienation
Guardianship and adoption cases
Handles emotionally charged conversations
CaseGen is trained to respond calmly, clarify answers gently, and escalate urgent matters when needed.Flags emergencies and sensitive matters
High-risk cases are identified in real time and escalated to your team.
What CaseGen Doesn’t Do
It doesn’t provide legal advice or counseling
It doesn’t replace lawyers — it just triages intake
It isn’t a script bot — it adapts to real human emotion
What can an AI receptionist handle for family law firms?
It can intake divorce, custody, or support inquiries, collect critical case info, and identify time-sensitive matters like restraining orders or domestic violence.
How does AI deal with emotional or upset callers?
CaseGen uses tone-aware language, confirms understanding, and avoids escalation — while staying consistent and polite.
Can CaseGen identify urgent family law situations?
Yes. Keywords like “emergency custody,” “TRO,” or “abuse” can trigger alerts to your team in real time.
Feature | Traditional Staff | CaseGen AI |
|---|---|---|
Emotional Consistency | Varies by Person | Always Stable |
After-Hours Support | No | Yes, 24/7 |
Escalation of Urgent Matters | Not Always Accurate | Smart Trigger Logic |
Intake Adaptability | Manual | Fully Automated |
Sensitive Topic Handling | Depends on Training | Professionally Adaptable |
Conflict Checks Built for Family Law
Legal ethics and professional responsibility demand strict conflict-of-interest checks—especially in emotionally charged practice areas like family law. CaseGen’s AI agents are trained to handle this delicately and efficiently.
Our agents initiate conflict screening at the start of every call, ensuring no intake proceeds without verifying whether your firm has interacted with any opposing party. This minimizes liability while maintaining trust and professionalism.
How Our Conflict Verification Works
Real-Time Screening: As soon as a name is mentioned, our system checks it against your known contacts or past cases.
Practice-Specific Prompts: Every family law matter is different—divorce, custody, support—so we tailor each script accordingly.
Escalation Protocols: If there’s a possible conflict, the AI agent pauses intake and notifies your team for manual review.
Ethical Compliance, Automated: Stay compliant without lifting a finger.
Sample Conflict-Check Prompts by Practice Area
Here’s how our AI agents handle conflict checks across a range of family law scenarios:
Family Law Area | Conflict Check Script Example |
|---|---|
Divorce | “Before we move forward, could you please provide your full name and that of your spouse? We’ll use this to ensure we haven’t spoken with the other party.” |
Child Custody / Parenting Time | “To avoid any potential conflicts, may I have the name of the other parent involved in this custody matter?” |
Child Support | “Can you tell me who the other parent is in this support case? We’ll need their name for our internal records check.” |
Adoption | “Have any birth parents or other individuals involved in this adoption contacted our firm previously? If so, could you provide their names?” |
Paternity | “Could you share the full name of the other person involved in this paternity matter so we can run a quick check?” |
Prenuptial / Postnuptial | “To confirm we don’t have a prior relationship, can you share the full name of the person you’re planning to enter into the agreement with?” |
Legal Separation | “We just need your full name and your spouse’s name to ensure there’s no existing connection with our office.” |
Guardianship | “Who are the current or proposed guardians? And can you provide the child’s full name as well for verification purposes?” |
Restraining / Protection Orders | “Please tell me who the protective order would be filed against. We’ll check to ensure there’s no conflict with prior contacts.” |
Contempt of Court | “Let me get the name of the opposing party so we can verify whether they’ve been in touch with our firm previously.” |
Annulment | “To begin, may I have the full name of the person you’re seeking the annulment from? We’ll use this to ensure ethical compliance.” |
CaseGen was designed to handle these other practice areas as well:
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